Order Cancellation Policy

We understand that there may be times when you need to cancel an order. Below is our cancellation process to assist you.

1. Cancellation of Unfulfilled Orders

If you wish to cancel an order that has not yet been shipped, you may submit a request through any of our customer service channels. In this case, you will receive a full refund of 100% of the amount you have paid at no additional cost.

2. Cancellation of Shipped Orders

If your order has already been shipped, it cannot be canceled. However, you may initiate a return after the order has been delivered. To do so, please follow the return instructions included with your package or contact our customer support team for assistance.

3. Refund Process

Processing Time: Once your cancellation request is received, your refund will be processed within 1–5 business days after your request has been approved.

Return of Funds: Refunds will be issued to your original method of payment.

4. Contact and Assistance

If you have any questions about canceling your order or need assistance, please feel free to contact us through our available service channels.

Phone: +1 (214) 566-9641

Email: info@oraelegant.com

Address:18816 BILBROOK LN,DALLAS,TX 75287,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)